Frequently Asked Questions

To contact our dispatch office, please call 770-794-5230.

Yes, it is $25 during normal working hours and $65 after hours.

We supply cold water to your home and your water heater provides hot water. You may need to contact a licensed plumber to check the water heater.

This would be a storm drain-related issue, which would be addressed by the city's Public Works Department at 770-794-8110. Marietta Water is responsible for water distribution and sanitary sewer collections, but not storm water.

In most cases the answer is no. Marietta Water's distribution system is divided into three separate pressure zones because of changes in elevations. The pressure that is supplied to us by our suppliers pressurizes the majority of our distribution system. The other two pressure zones are known as Redwood high-service area and Sugar Hill high-service area. That does not mean that the pressure is higher or greater in these areas. It means that these areas are too high in elevation to be supplied by the pressure that comes from our suppliers, and it has to be boosted through the use of elevated water tanks.

We take water from lower elevations within the distribution system and pump it to an elevated water storage tank at a higher elevation within one of these high-service areas. From there, gravity takes over and increases the pressure in the distribution system. In order to increase your water pressure, the water storage tanks would have to be raised to a higher elevation. Areas not within the high-service areas should not have a pressure problem. If you are experiencing a pressure problem, Marietta Water can check the pressure at the water meter located at or near the property line in most cases. A private plumber will need to be contacted by the property owner to address any problems beyond the meter on the customer's system.

Nearly all service line blockages result from either material entering the sewer from the building or root intrusion from trees and shrubbery located in the vicinity of the service line on private property. It is the property owner's responsibility to remove the blockage even if the blockage is located within a road right-of-way or within a sewer easement.

The Water and Sewer Department will help remove a blockage within a public road right-of-way or within a BLW easement if the property owner has hired a licensed plumber or contractor and they are unable to restore service. The plumber or contractor may call the Water and Sewer Department at 770-794-5230 to request assistance, however, the Water and Sewer Department will only remove the blockage. The plumber or contractor will be responsible for restoring the service line and/or property. The plumber or contractor must have the service line exposed and personnel available when the Water and Sewer Department personnel arrive at the site.

Occasionally, blockages in service lines are caused by pipe failure. If pipe failure is the suspected cause of the service line blockage and is located within the public road right-of-way or within a BLW easement, the Water and Sewer Department will repair the line within those areas.