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Power & Water - Service

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1. How do I apply for new service?

By phone - You may contact our office at 770-794-5150 during our normal business hours (Monday-Friday, 8:00 a.m.-5:00 p.m.). You may be asked to appear at our office in the event further identification is required.

In person - You can apply for service at our office located at 675 North Marietta Parkway in Marietta, GA. Please be prepared to present valid identification (i.e. valid driver's license, state-issued identification, or a passport). A security deposit may be required.

Email - You can complete an application from our website and send it by email to thepowerservice@mariettaga.gov.

2. Do you charge a deposit?

Marietta Power and Water charges deposits by service but the deposit amount may be lowered or waived based on the applicant's credit file. Deposits must be paid prior to service activation unless the deposit was lowered based on the applicant's credit history. Any customer requesting service will be subject to new customer requirements unless the customer has had service with Marietta Power and Water within the previous 12 months.

3. What is the deposit amount for residential service(s)?

Electric service: $200.00
Water service: $ 75.00
Electric and Water: $275.00

4. What is the deposit amount for commercial service(s)?

Security deposits for commercial customers are calculated based on the average bill for two months of service at the specific location. If no prior usage history is available, the deposit is calculated based on the square footage at the location along with the proposed use of the building or any other acceptable means of estimating usage that is deemed as appropriate by Marietta Power and Water. Locate department email.

5. What forms of payment are accepted for security deposits?

Residential customers: Cash, checks, money orders and all major credit/debit cards. Commercial customers: Cash checks, or money orders are accepted. For deposit amounts over $1,500.00, Marietta Power and Water will accept a surety bond payable to Marietta Power and Water or an assignment of a Certificate of Deposit.

6. What happens to my deposit if I'm transferring residential service to a new location with Marietta Power and Water?

Your deposit will be transferred to your new account and you will be responsible for paying the final bill for the old location.

7. What happens to my deposit if I'm transferring commercial service to a new location under Marietta Power and Water?

Your deposit will be transferred to your new account. No additional deposits will be required unless the two month average charge for the new location exceeds the current deposit amount.

8. What are the required documents to start service?

Please bring valid identification such as a United States driver's license, state-issued identification or a passport from any country. Identification is not valid if it has expired. Marietta Power and Water reserves the right to request a current lease and/or proof of ownership.

9. Do you have to have a social security number to set up service with Marietta Power and Water?

You do not have to have a social security number to set up service. You will, however, be required to appear in our office with valid identification and the required security deposit for service(s).

10. Can I get services connected/disconnected on the weekends?

Marietta Power and Water is available to serve you on weekdays from 8:00 a.m. - 5:00 p.m. We are closed on weekends and holidays.

11. How many days in advance do I need to notify Marietta Power and Water to start, stop or transfer service?

Marietta Power and Water will need at least one business day's notice to schedule your request for electric and/or water service.

12. Do I have to be at home for start, stop or transfer of service?

In most cases, meters are located outside and it is not necessary for you to be at home for us to complete the work at your location. If the meter is inaccessible (i.e. inside a locked fence), it may be necessary to set up an appointment to meet you at your location.

13. Is there a service fee to start or transfer service?

Your first statement for the new location will reflect a non-refundable $25.00 service charge.

14. Is there a service fee to disconnect service?

There is no service fee to disconnect service by customer request.

15. Will I be charged an additional deposit for expanding my business?

For a commercial customer expanding their business to additional locations who has not been delinquent during the previous 5 years, no additional deposits will be required.

16. When will my deposit be refunded?

Deposits are refunded when service is terminated with Marietta Power and Water.

17. Do I receive interest on my deposit?

Marietta Power and Water will pay interest at a rate equivalent to the 6-month Treasury bill rate from the last business day of the previous year. The interest credit will appear at the beginning of each calendar year.

18. Are continuous service contracts available for apartment complexes and landlords?

Apartment complexes and landlords can request that services automatically revert back to their name when tenants terminate their services by request. Service does not revert to the apartment complex/landlord in the event of disconnection for non-payment. If you are interested, please contact our Service Department at 770-794-5150.