Show All Answers

1. What are my payment options (how can I make payments)?

By phone using our automated service at 770-794-5150 (residential customers only).

Online at www.mariettapowerandwater.com.

In person at 675 North Marietta Parkway or 205 Lawrence Street, Marietta, GA.

By mail to P.O. Box 609, Marietta, GA 30061-0609

In our night depositories at our main office, Marietta City Hall, the Chestnut Hill Fire Station or the Franklin Gateway Fire Station.

2. What payment methods are accepted?

We accept cash, checks, money orders, and all major credit cards for residential customers. We accept cash, checks or money orders for commercial customers.

3. Why am I charged a fee when payment information is entered incorrectly online?

Payments through our online or automated services that are returned or not processed by the bank for any reason are subject to a handling fee of $20.00 or 5% of the value of the payment.

4. Will my credit/debit card information be saved on file if I make my payment by phone?

Payments by phone are one-time payments and your information will not be saved.

5. Is there a fee to make payments by phone or online?

Yes, currently there is a $3.25 convenience fee for one-time credit card payments.

6. Can I make my payment by phone with a Customer Service Representative?

Customer Service representatives can take payments by phone when the payment is for a security deposit, when the customer's service has been disconnected for non-payment, or when the customer's account is in collection status.