How can I dispute my bill?
While there is no formal dispute process, you can contact our Billing Department at (770) 794-5150 and our Customer Service team will be happy to assist you and provide recommendations on how to lower your bill, how to read your meter(s), and discuss possible payment arrangements.

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1. Where can I find my account number?
2. Why does my bill show two different amounts to pay?
3. What is PPA?
4. Do we have a fixed rate to lock in to for the summer?
5. Do you have budget billing?
6. Can I change the name on my account without a transfer of service?
7. Can I change the due date of my bill?
8. How do I get a PDF copy of my bill?
9. Will I be notified of rate changes?
10. What is my current rate?
11. Why is my bill so high?
12. How can I dispute my bill?
13. Can I get credit for a water leak?
14. How do you calculate credits for water leaks?
15. Can I get credit for a pool fill?
16. I have been doing some outdoor watering, so why am I being charged for wastewater?
17. Can I change electric service providers?