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Power & Water - Billing & Rates

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1. Where can I find my account number?

Your account number is displayed to the middle left of your bill. It consists of two numbers separated by a hyphen. The first set of digits are your customer identification number and the second set of digits are your geographical (location) identification number.

2. Why does my bill show two different amounts to pay?

Marietta Power and Water offers a 10% discount on the electric charges when payments are received on or before the due date. You should pay the applicable amount based on the date you are making your payment.

3. What is PPA?

PPA is the Purchased Power Adjustment. This charge reflects the variable cost of fuel to generate electricity for any given period and is part of your total electric charge. The current rate can be accessed on our website by clicking "My Account/Online Payments", then Rates.

4. Do we have a fixed rate to lock in to for the summer?

Electric and water services are not deregulated so there is no requirement to choose between a fixed and variable rate.

5. Do you have budget billing?

Marietta Power and Water offers budget billing where customers can pay the same amount each month for one year and, on their anniversary date a "settle-up' would be performed. Any underpayments would be due and payable and any overpayments would be credited to the account. Please contact our Billing Department for more information.

6. Can I change the name on my account without a transfer of service?

Generally, name changes are not allowed to accounts once the account is activated. Exceptions to this rule include legal name changes (i.e. marriage, divorce) and a copy of the legal documentation would be required to complete the change. The account holder can also add an authorized user to the account at any time.

7. Can I change the due date of my bill?

Your due date is based on your meter reading date by geographical area of our service territory. Therefore, we are unable to change your due date.

8. How do I get a PDF copy of my bill?

Simply log on to your account at www.mariettapowerandwater.com, access your billing history and print your bill copy. You can print an actual copy or a summary statement. Please be advised that PDF copies may not be available for some billing months for customers who are set up for "e-notification only".

9. Will I be notified of rate changes?

Rate change information is passed along to our customers through the media, on our website and through our monthly bill insert.

10. What is my current rate?

The rate for your specific account is available on our website at www.mariettapowerandwater.com. Click My Account/Online Payments, then click Rates. You will need the set of numbers from your account number that appear to the right of the hyphen to access your rates.

11. Why is my bill so high?

In summer, rising temperatures can cause rising power bills, but if you adjust your thermostat up by just a few degrees, you can save money. Set your thermostat at 78 degrees or higher and reduce your cooling costs by up to 3% for each degree of adjustment.

For winter, if you have drafty rooms, varying temperatures throughout your home, hot or cold ceilings or high heating and cooling bills, you may need to insulate your attic. Set your thermostat at 68 degrees or lower and reduce your heating costs by up to 3% for each degree of adjustment.

For more energy saving tips, please check out our website at www.mariettapowerandwater.com under the "Residential/Power" tab. For water saving tips, go to the "Residential/Water" tab.

12. How can I dispute my bill?

While there is no formal dispute process, you can contact our Billing Department at (770) 794-5150 and our Customer Service team will be happy to assist you and provide recommendations on how to lower your bill, how to read your meter(s), and discuss possible payment arrangements.

13. Can I get credit for a water leak?

Credit adjustments can be made on accounts once the leak has been repaired and the usage returns to normal levels. We can credit up to six months and a copy of the leak repair invoice is required. Please contact our Billing Department at 770-794-5150 for more details.

14. How do you calculate credits for water leaks?

Water leaks - Customer is billed for the water charge over the average at Marietta Power and Water costs and the wastewater charge over the average is waived.

Toilet leaks - Customer is billed for the water and the wastewater over the average at Marietta Power and Water cost.

15. Can I get credit for a pool fill?

Marietta Power and Water will allow a pool fill credit one time per year. You will be charged the retail rate for the water usage and the wastewater charge above your average usage will be waived.

16. I have been doing some outdoor watering, so why am I being charged for wastewater?

The wastewater charge is based on water usage through your domestic meter. We can measure water used for outdoor purposes only through an irrigation meter which could be installed at your expense. For cost information for a separate irrigation meter, please contact our Water Department at 770-794-5150.

17. Can I change electric service providers?

Electric service is not deregulated, therefore, the provider for your service location is the only one you can use.