- During the week of February 5, 2018, the City of Marietta/Marietta Power and
Water was notified of fraudulent activity related to the City’s utility payment
City discovered that some nefarious individuals had called businesses within
our community pretending to be Marietta Power and Water. They used a fake
recording from the City’s phone system and prompted customers to call the
fraudulent system in order to pay their Utility Bill to avoid having their
perpetrators are very aggressive with their demands and insist that customers
meet with them or call into the fraudulent phone system to pay immediately. The
City of Marietta/Marietta Power and Water’s IT and Customer Care Division is
continuing to work closely with our customers and law enforcement to stop this
activity and prosecute the perpetrators.
the City has received reports of scammers calling and threatening to disconnect
service if a customer does not purchase a pre-paid card and either meet the
individuals or call back with the card information. The City of Marietta and
Marietta Power and Water will NEVER ask a customer to purchase a pre-paid debit
card to pay for service. Scammers are now able to use fake caller ID numbers to
target consumers, thereby they convince our customers they are receiving a call
from Marietta Power and Water. Please do not assume the information on your
caller ID is always accurate and please do not hesitate to hang up the phone
and call Marietta Power and Water back directly at 770.794.5150.
note that the official Marietta BLW phone system for payments can only be
reached by dialing 770.794.5150.