General Questions
Billing Questions
How do I get my service turned on?
To apply for new service, contact our Service Department at (770) 794-5150 (select options 1,2,0,2).
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Do I have to pay a deposit when I apply for new service?
Marietta Power and Water's standard deposit is $200 but the deposit amount may be reduced or waived if you elect to allow us to access your credit file and the report is favorable.
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Are there any connection fees?
There is a $25 service charge applied to your first billing for activation of your account.
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How do I terminate my account?
You can terminate your services by contacting our Service Department at (770) 794-5150 (select options 1,2,0,2) or you can terminate your service by email (thepower@mariettaga.gov). If you terminate by email, please include the effective date of the termination and a forwarding address to which we may send your final statement and any refunds you may be due to receive.
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How do I access my Marietta Power & Water account online?
To register for online services, click on Online Payments at the top of the Marietta Power & Water Web site, then click GET PIN. The system will step you through the registration process. You will need your Marietta Power & Water statement to register.
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How can I obtain my account balance?
You can obtain information about your account by phone, 24 hours a day, 7 days a week by calling (770) 794-5150. You can also access your account through the Online Payments section of this Web site.
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What payment options are available?
You can make your payment:
- By mail (P.O. Box 609, Marietta, GA 30061-0609)
- By phone using a credit card (770) 794-5150
- Online
- In person (Marietta Power and Water business office and Marietta City Hall)
- At any of our four night depositories
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What are your Customer Service business hours?
Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Our drive-through window is open to receive payments until 6:00 each business day.
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Can I choose my due date?
Because our billings are based on geographical areas for meter reading purposes, we are unable to change your due date.
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What is the recommended temperature setting for my heating, air-conditioning and water heater?
Your heat setting should be at 68 degrees or lower, your air-conditioner setting should be at 78 degrees or higher and your water heater setting should be at approximately 110 degrees.
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Do you accept checks by phone?
We currently do not accept checks by phone. You can, however, pay with an electronic check using our Online Payments feature.
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How do I report a power or water outage?
To report an outage, call (770) 794-5160. You will be asked to enter your phone number so that our system can identify your location.
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Do you offer electronic billing?
Marietta Power and Water can notify you by email that your monthly statement has been generated. The email includes a link to our online system where you can view your charges and make your payment. To request this service, send an email request to thepower@mariettaga.gov and include the email address where you would like the notification to be sent.
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