Frequently Asked Questions
Applying for service, deposit information, closing your account, and more.
- How do I get my service turned on?
To apply for new service, contact our Service Department at 770-794-5150 (select options 1, 2, 0, 2).
- Do I have to pay a deposit when I apply for new service?
Marietta Power and Water's standard deposit is $275, but the deposit amount may be reduced or waived if you elect to allow us to access your credit file and the report is favorable.
- Are there any connection fees?
There is a $25 service charge applied to your first billing for activation of your account.
- How do I terminate my account?
You can terminate your services by contacting our Service Department at 770-794-5150 (select options 1, 2, 0, 2) or you can terminate your service by e-mail
. If you terminate by e-mail
, please include the effective date of the termination and a forwarding address to which we can send your final statement and any refunds you may be due to receive.
- How do I transfer my service to another address in Marietta Power and Water's service area?
To transfer your service, contact our Service Department at 770-794-5150 (select options 1, 2, 0, 2).
Account access, payment options, electronic billing and more
- How do I access my Marietta Power and Water account online?
To register for online services, at the top of the Marietta Power and Water website go to the Customer Service tab then click Pay Your Bill
, then click "online" then click "Create Password." The system will walk you through the registration process. You will need your Marietta Power and Water statement to obtain your account number and cycle and route to register.
Note: Update the interactive bill to include where a customer can locate the account number and cycle and route.
- How can I obtain my account balance?
You can obtain information about your account by phone, 24 hours a day, seven days a week by calling 770-794-5150. You can also access your account through the Pay Your Bill
section of this website.
- How do I get a copy of my paper bill?
You can download and print a PDF version of your current and past bills from the Pay Your Bill
section of this website. Once you have signed on to your account click on "Billing History" then click on the Bill Date you wish to view and print a copy of your bill.
- How do I stop electronic billing?
To request cancelation of electronic billing send an e-mail to firstname.lastname@example.org
or contact our Billing Department at 770-794-5150 (select options 1, 2, 0, 1).
- How do I change my e-mail address?
You can change your e-mail address from the Pay Your Bill
section of this website. Once you have signed on to your account click on "Account Maintenance" then click "Change Email."
- I have forgotten my password/pin, how do I recover it?
If you have forgotten your password/pin you can obtain it at the sign on screen of this website, click on "Forgot Password" and follow the instructions.
- How do I receive a text message when my account is delinquent?
To receive a text message you can call, 24 hours a day, seven days a week at 770-794-5150 (select options 1, 2, 5) and follow the prompts.
- What payment options are available?
You can make your payment:
- By mail (P.O. Box 609, Marietta, GA 30061-0609)
- By phone
- In person (Marietta Power and Water business office and Marietta City Hall)
- At any of our four night depositories
- What can I do if I can't make a payment on time? Can I obtain a payment agreement?
If you're unable to make your payment on time, you'll need to pay the actual charges any time after the due date, as long as the amount due is paid by the due date of the next billing. If your charges include a balance forward from a previous billing and you are unable to pay the balance forward by the due date, you will need to contact our Customer Service Department at 770-794-5150 (options 1,2,0,1).
- Can I choose my due date?
Because our billings are based on geographical areas for meter reading purposes, we are unable to change your due date.
- Do you accept checks by phone?
We currently do not accept checks by phone. You can, however, pay with an electronic check using our Pay Your Bill
- Do you offer electronic billing?
Marietta Power and Water can notify you by e-mail that your monthly statement has been generated. The e-mail includes a link to our online system where you can view your charges and make your payment. To request this service, send an e-mail request to email@example.com
and include the e-mail address where you would like the notification to be sent.
- Does Marietta Power and Water provide any Utility assistance?
Marietta Power and Water does not directly provide utility assistance; however, we do participate in Project Share which is administered through the Salvation Army. There are also several agencies in the area that do provide assistance when they have available funding. A list of some of those agencies is listed below:
|Center for Family Resources
|St. Joseph Catholic Church
|St. Vincent De Paul
|Turner Chapel AME Church
Wastewater, water heaters and more
- Is there a charge to turn my water off/on?
Yes, it is $ 25 during normal working hours and $ 65 after hours.
- I don't have any hot water. Did you turn it off?
We supply cold water to your home and your water heater provides hot water. You may need to contact a licensed plumber to check the water heater.
- The drain in the street backs up when it rains. Can you clean it out?
This would be a storm drain-related issue, which would be addressed by the city's Public Works Department at (770) 794-8110. Marietta Water is responsible for water distribution and sanitary sewer collections, but not storm water.
- Can you increase my water pressure?
In most cases the answer is no. Marietta Water's distribution system is divided into three separate pressure zones because of changes in elevations. The pressure that is supplied to us by our suppliers pressurizes the majority of our distribution system. The other two pressure zones are known as Redwood high-service area and Sugar Hill high-service area. That does not mean that the pressure is higher or greater in these areas. It means that these areas are too high in elevation to be supplied by the pressure that comes from our suppliers, and it has to be boosted through the use of elevated water tanks.
We take water from lower elevations within the distribution system and pump it to an elevated water storage tank at a higher elevation within one of these high-service areas. From there, gravity takes over and increases the pressure in the distribution system. In order to increase your water pressure, the water storage tanks would have to be raised to a higher elevation. Areas not within the high-service areas should not have a pressure problem. If you are experiencing a pressure problem, Marietta Water can check the pressure at the water meter located at or near the property line in most cases. A private plumber will need to be contacted by the property owner to address any problems beyond the meter on the customer's system.
- My sewer service is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?
Nearly all service line blockages result from either material entering the sewer from the building or root intrusion from trees and shrubbery located in the vicinity of the service line on private property. It is the property owner's responsibility to remove the blockage even if the blockage is located within a road right-of-way or within a sewer easement.
The Water and Sewer Department will help remove a blockage within a public road right-of-way or within a BLW easement if the property owner has hired a licensed plumber or contractor and they are unable to restore service. The plumber or contractor may call the Water and Sewer Department at 770-794-5230 to request assistance, however, the Water and Sewer Department will only remove the blockage. The plumber or contractor will be responsible for restoring the service line and/or property. The plumber or contractor must have the service line exposed and personnel available when the Water and Sewer Department personnel arrive at the site.
Occasionally, blockages in service lines are caused by pipe failure. If pipe failure is the suspected cause of the service line blockage and is located within the public road right-of-way or within a BLW easement, the Water and Sewer Department will repair the line within those areas.
Inernet browsers and security
- What internet browser works best with this site?
Our site is currently tested to work with Internet Explorer, Firefox and Google Chrome. Other browsers may work; however, we don't test our site with browsers that are used by a small percentage of people. Depending on the version and brand of browser, default privacy settings may need to be changed in order to log into our applications. Should you experience a problem with a current browser, please contact us.