My sewer is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?
Nearly all service line blockages result from either material entering the sewer from the building or root intrusion from trees and shrubbery located in the vicinity of the service line on private property. It is the property owner's responsibility to remove the blockage even if the blockage is located within a road right-of-way or within a sewer easement.

The Water and Sewer Department will help remove a blockage within a public road right-of-way or within a BLW easement if the property owner has hired a licensed plumber or contractor and they are unable to restore service. The plumber or contractor may call the Water and Sewer Department at 770-794-5230 to request assistance, however, the Water and Sewer Department will only remove the blockage. The plumber or contractor will be responsible for restoring the service line and/or property. The plumber or contractor must have the service line exposed and personnel available when the Water and Sewer Department personnel arrive at the site.

Occasionally, blockages in service lines are caused by pipe failure. If pipe failure is the suspected cause of the service line blockage and is located within the public road right-of-way or within a BLW easement, the Water and Sewer Department will repair the line within those areas.

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1. What are the currrent outdoor water restrictions?
2. How do I report a water outage or water/ wastewater emergency?
3. Is there a charge to turn my water off/on?
4. I don't have any hot water. Did you turn it off?
5. The drain in the street backs up when it rains. Can you clean it out?
6. Can you increase my water pressure?
7. My sewer is backed up. The plumber has cleaned out my part and the problem is out in the street on the city side. Can you have a crew unclog my sewer?